Terms and Conditions

  • Please be aware we operate with all foods and cannot confirm any allergy free products.
  • We hand produce all cupcakes which make them all slightly different due to their handmade nature.
  • We may not be able to match colours 100%.
  • Logo’s may print off as a slightly different colour/shade.

Booking

  • We require as much notice as you can afford, if it’s a last minute order we would love to produce your designs for you, but we may not have the capacity.
  • All orders are processed via email.
  • An invoice is generated to provisionally book your order for the date you require, full payment will be required within 7 days to confirm your order (any order’s booked within 2 weeks notice require full payment immediately). If we do not receive the full payment within 7 days (or immediately depending upon the time scale of your order) we have the right to cancel your order.

Cancellations

  • As you can appreciate we are a very busy bakery and any cancellations will result in no refund/exchange.

Tier hire

  • There is a £20 tier hire charge as well as a £60 tier deposit.
  • A tier deposit of £60 is required and completely refundable upon return of the tier to Kiss Me Cupcakes in the same condition.
  • If the Tier is not returned in it’s original condition (damaged, lost, severe scratches) the cost of replacement will be taken out of the tier deposit.
  • We will notify you of any tier replacement costs.
  • All tiers are to be returned within 3 days to Kiss Me Cupcakes (unless otherwise organized with Kiss Me Cupcakes) If it is not returned and organized with Kiss Me Cupcakes you will be charged the full tier deposit.

Delivery

  • All deliveries are hand delivered by a member of Kiss Me Cupcakes
  • If the recipient is not available at the delivery address we will leave the product with a neighbour
  • We take no responsibility once the delivery has been made
  • If there is no one to receive the order another delivery charge will be applicable (we will ask up to 2 neighbours to take delivery)

Pick ups

  • We cannot take any responsibility for cakes once they have left the bakery.

Weddings

  • We ask for a 50% deposit to secure the date of your event (The date is not secured until we receive the payment- any delay may result in cancellation)
  • The remainder of the payment is required 1 month before the event. (Any delay may result in cancellation)
  • Once delivery has been made, we cannot take responsibility for the baked goods.
  • We require a designated contact for the day of the event, their phone number and event address. If we cannot get hold of them, we will try our best to organize at the delivery point, but please be aware, this may result in delay or not receiving the product.

Workshops

  • Please note full payment of workshop is required 1 month before the workshop date to secure your order.
  • There are no refunds once the workshops have been paid for.
  • We are more than happy for another person you have designated, to take your space on your workshop date.
  • We will run the workshops from the time you have booked, if you are running late, this may mean your workshop may not proceed.
  • Kiss Me Cupcakes will not accept any liability for transport disruptions or delays.
  • It may be necessary for reasons beyond our control to change the content, timings, date or venue of the workshop. We run our workshops with a minimum number of  attendees (depending upon the workshop booked) and reserve the right to cancel the workshop if less than this number is booked . Your voucher/booking is still valid and can be used on another date.
  • Gift vouchers last for 12 months from purchase date.
  • Please do not video in classes.
  • You are more than welcome to take photographs of your products, but be aware that you will require permission to take pictures of others in the class.
  • Adult Classes are available for attendees over 16 years old.
  • Children’s workshops are available for attendees over the age of 5.
  • Children’s workshops require a parent/guardian to be present who are responsible for the safety and care of the child.

 

Made with love.

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info@kissmecupcakes.co.uk

0121 439 2798 / 07523 139 269